General Handling and Accidents

Although accidents are very rare, there is always a risk when dealing with dogs as they are not like humans sitting still whilst getting a haircut. Grooming equipment can be sharp, and although we use extreme caution and care in all situations, possible accidents could occur. In most cases, this can happen when a dog is wiggling/moving around, matted and displaying difficult behaviour. It is also possible for the grooming process to expose hidden medical issues or inadvertently aggravate existing medical conditions. You will be asked to sign a waiver during the online booking process or on arrival.

Any veterinary bills resulting from a dog being matted, elderly, aggressive or with a difficult temperament, or from a pre-existing or unforeseeable condition will be the sole responsibility of the owner. Your dog’s safety and comfort are our number one priority.

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Matted Dog Policy

De-matting” or complete coat removal will dramatically alter your pet’s appearance. Dogs with matted coats will require extra attention. If the matting is deemed minimal by our grooming crew and the dog responds well, we may brush them out.

However, if we do not believe we can remove the mats in a timely manner or we feel your dog is in pain, we will not continue and will short shave. We firmly believe that grooming should be an enjoyable experience and will not put your dog through the discomfort of unnecessary de-matting.

If a de-matting service is required, this will be discussed at check in. There is a greater risk of nicking, scratching, cuts etc, during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the fur.

Furesh Furs Grooming will not be held responsible for any injury sustained while grooming a matted dog, including any aftereffects.

Maximum matting fee surcharge $20.00

 

Double Coat & Shaving Policy

We don’t recommend shaving any double coated breeds as we cannot guarantee that the dog’s coat will grow back correctly. Depending on how close the coat is clipped, your dog’s coat might require sunscreen to protect its skin from being burned.

Shaving may cause irritation and/or rash and will not necessarily make the dog feel cooler. The double coat acts as insulation in hot and cold weather. Shaving does not reduce shedding, it only makes the shedding coat shorter. Clipping down a double coated dog can look uneven or choppy, depending on the dog’s coat type and length requested.

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Medical Conditions or Senior Dogs

Grooming procedures can sometimes be stressful, especially for a senior dog or dog with health problems. Grooming can expose hidden medical problems as well as aggravate an existing one, whether it be during or after the groom. Because senior dogs and dogs with health problems have a greater risk of injury, these dogs will be groomed for comfort and cleanliness, as Furesh Furs Grooming will not compromise any dog’s health and/or wellbeing to achieve “the perfect groom”.

The owner must also inform Furesh Furs Grooming of new conditions as they arise. Furesh Furs Grooming will not be responsible for accidents or injury to elderly or health compromised dogs during their grooming. By the owner granting permission for Furesh Furs Grooming to groom their senior or health-compromised dog, they will also agree to discuss any and all (past and present) health problems to the best of their knowledge.

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Dangerous/Aggressive Animals & Behavioural Issues

The owner must inform Furesh Furs Grooming if your dog bites, has bitten before, is aggressive, unpredictable and/or has any other behavioural issues, including nervousness and high anxiety. If the owner fails to notify us of any potential danger or behavioural issue, you can be liable for all medical fees.

We will make every reasonable attempt to groom uncooperative dogs, but we may not be able to complete grooming on dogs that pose a threat to themselves, other dogs or groomers.

Additional fees may be discussed upon making the appointment.

 

 Media Release

  Furesh Furs Grooming may capture images of your dog both before and after grooming to be used on their website, social media, advertising, and educational materials.   If you prefer that your dog's photos are not included in any media releases, kindly inform us.